Microsoft 365 Certified: Copilot and Agent Administration Fundamentals

AB-900

OnlineDuration: 6 hoursSubsidised
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Overview

This course provides a practical introduction to Microsoft 365 administration, security, data protection, governance, Microsoft 365 Copilot, and AI agents.

Participants will learn how Microsoft 365 services are structured and administered, how to protect organisational data, and how to manage the basic configuration, licensing, usage, and governance of Copilot and agents.

Objectives

  • By the end of the course, participants will be able to:

  • Understand core Microsoft 365 services and administration.

  • Apply Microsoft 365 security, data protection, and governance principles.

  • Understand Microsoft 365 Copilot and AI agents.

  • Perform basic administrative tasks for Copilot and agents.

Target Audience

  • This course is suitable for:

  • IT professionals and administrators

  • Microsoft 365 users moving into administration

  • IT support professionals

  • Cloud and technology professionals

  • Professionals working with Microsoft 365 security and governance

  • Anyone looking to build foundational knowledge of Microsoft 365 Copilot and agents

Microsoft expects candidates to have familiarity with Microsoft 365 core services, security, identity and access, data protection, governance, and the relevant Microsoft 365 administration centers.

Outline

1. Microsoft 365 Core Services

  • Microsoft 365 architecture and services

  • Users, groups, teams, sites, and libraries

  • Microsoft 365 licensing

  • Microsoft 365 Admin Center

  • Exchange Admin Center

  • SharePoint Admin Center

  • Teams Admin Center

  • Microsoft Entra

2. Microsoft 365 Security

  • Zero Trust principles

  • Authentication and authorization

  • Single sign-on (SSO)

  • Conditional Access

  • Microsoft 365 security features

  • AI activity and security monitoring

  • Data access and permissions

3. Data Protection & Governance

  • Microsoft Purview

  • Data protection principles

  • Content Search

  • eDiscovery

  • Data governance

  • SharePoint permissions

  • Identifying and managing oversharing

  • Data Access Governance reports

  • SharePoint Advanced Management

  • Restricted access controls

4. Microsoft 365 Copilot

  • Microsoft 365 Copilot overview

  • Copilot features and capabilities

  • Copilot licensing

  • Monthly licensing vs. pay-as-you-go

  • Enabling and disabling Copilot features

  • Copilot usage and adoption

  • Copilot Analytics

  • Copilot prompts

  • Managing and sharing prompts

  • Copilot administration

5. Microsoft 365 Agents

  • Understanding AI agents

  • Copilot vs. agents

  • Built-in and custom agents

  • Agent use cases

  • Creating agents

  • Managing user access

  • Agent approval processes

  • Agent lifecycle management

  • Monitoring agent usage

  • Operational insights

  • Microsoft 365 Admin Center

  • Power Platform Admin Center

6. Practical Administration

  • Participants will gain practical experience with:

  • Managing Microsoft 365 users and licenses

  • Configuring Microsoft 365 services

  • Reviewing security settings

  • Managing Copilot licenses

  • Monitoring Copilot usage

  • Configuring agent access

  • Creating and managing agents

  • Reviewing governance and data protection settings

Microsoft 365 Certified: Copilot and Agent Administration FundamentalsExpress interest